Refund policy

Returns & Refund Policy

At Born Fragrance, we uphold the highest standards of quality and craftsmanship for our luxury perfumes. Due to the delicate, personal, and hygienic nature of fragrance products, all sales are considered final. We do not accept returns or exchanges for a "change of mind" or personal dislike of a scent profile.

1. Defective, Damaged, or Incorrect Items We stand behind the excellence of our products. Returns or exchanges are strictly accepted only in the rare event that:

  • The item arrives physically damaged or leaking during transit.
  • The sprayer or bottle is mechanically defective.
  • You receive an incorrect item that does not match your order confirmation.

If you experience any of these issues, please contact our Client Concierge team at [Insert Email Address] within 48 hours of delivery. Please include your order number and clear photographic evidence of the issue. Our team will swiftly evaluate the request and, if approved, arrange for a complimentary replacement or a full refund.

2. Order Cancellations Because our fulfillment team works rapidly to ensure expedited delivery, cancellation requests are only accepted if the order has not yet been prepared or dispatched from our facility.

  • Once an order has been handed over to our courier partners, it cannot be canceled, intercepted, or modified.
  • If your cancellation request is received in time and approved, the refund process will be initiated within 2 business days. Please allow additional time for your bank to process the funds.

3. International Customs & Delivery Refusals For our international clientele across the GCC: You are responsible for any import duties or taxes levied by your local customs authority.

  • If a package is returned to our facility because you refuse to pay the required customs duties or fail to accept the delivery, your refund will be subject to deductions. We will deduct all original shipping charges, any return shipping costs billed to us by the courier, and a 20% restocking fee.
  • If the local customs authority or courier destroys the package due to your non-payment of duties, absolutely no refund will be issued to protect our inventory losses.

4. The Refund Process Approved refunds will be credited back to the original method of payment.

  • For online card payments, please allow up to 5-10 business days for your financial institution to reflect the credit
  • For Cash on Delivery (COD) orders that are eligible for a refund (e.g., due to transit damage), our team will contact you to arrange a secure bank transfer.